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INCOME SECURITY
What kinds of' income security benefits are available?
Governments at the federal, provincial and municipal level help people
who are unable to provide for themselves and their families. Special
programs help people in different circumstances, such as: raising
children (Child Tax Benefits), retirement (Canada Pension/Quebec Pension,
Old Age Security and Guaranteed Income Supplement), job-related injuries
(Workers' Compensation), the loss of a job (Employment Insurance),
longer-term unemployment (Social Assistance).
Who can receive income security benefits?
Most benefits are for people in specific circumstances. You must qualify
for each type of government assistance. For some benefits, you must
pay into the plan to be eligible to receive them. Sometimes, a person
or family may qualify for more than one kind of income security, but
each has separate application or procedures and rules to ensure that
benefits only go to those who need them. To qualify for any benefits,
you must have a Social Insurance Number.
What is a Social insurance Number (SIN)?
A Social Insurance Number (SIN) is an identification number given
to each person for the purposes of income tax, Employment Insurance,
old age pension, etc. Most newcomers receive an application form for
a Social Insurance Number (SIN) when they first arrive in Canada.
If you did not get one, you can apply at any Human Resource Centre
of Canada (HRCC). You will need to show your birth certificate, Canada
Immigration visa (Record of Landing) and passport. There is a small
administrative fee. Forms are also available at Canada Post offices
and through many immigrant-serving agencies.
CHILD TAX BENEFITS
The federal government provides monthly payments to parents or guardians
on behalf of children under the age of 18, through a program called
the Child Tax Benefit. It is usually paid to the mother of the child
if the child lives with her. The amount is different according to
family income, number of children and their ages.
Who is eligible?
To be considered for the Child Tax Benefit you must be the parent
or guardian of the child who lives with you. In addition, you or your
spouse must he either a: Canadian citizen, Permanent resident, Convention
refugee in Canada whose refugee status has been confirmed by the Immigration
Refugee Board, or Visitor or holder of a Minister's Permit under the
Immigration Act, who has lived at least 1 8 continuous months in Canada
before applying for the Benefit.
How do you apply?
Send an application form to Revenue Canada, Taxation and show documents
such as Record of Landing or passport. Proof of birth must also be
provided for each child. You may also contact a Client Service Centre,
Income Security Program, Human Resources Development Canada. For further
information, look in the government pages of your telephone book.
OLD AGE SECURITY, GUARANTEED
INCOME SUPPLEMENT AND SPOUSE'S ALLOWANCE
The Old Age Security (OAS) pension is given to people 65 and over
who meet residence requirements. Those who have little or no other
income may be eligible for the Guaranteed Income Supplement (GIS).
The spouse (between the ages of 60 and 64) of a low income or deceased
pensioner may qualify for the Spouse's Allowance (SPA).
Who is eligible?
If you are a Canadian citizen or permanent resident who has lived
in Canada for 40 years after the age of I 8, you are eligible for
a full OAS pension. People who have lived in Canada for less than
40 years may get a reduced pension. Permanent residents from some
countries may be able to receive old age security from their previous
country of residence. Guaranteed Income Supplement (GIS) and Spouse's
Allowance (SPA) are available to people who can prove they need the
money.
How do you apply?
You can apply to a client Service Centre, Income Security Program
Branch of Human Resources Development Canada. You will find these
listed in the government pages of the telephone book. You will need
a birth or baptismal certificate, passport or Canada Immigration visa
(Record of Landing).
CANADA AND QUEBEC PENSION
PLANS
Canada and Quebec Pension Plans are a form of insurance to which people
must contribute during their working years, to receive monthly payments
starting at age 65. A reduced pension is available at age 60. These
plans also include survivor's pensions for the spouses of deceased
pensioners, disability pensions and children's and death benefits.
Who is eligible?
Canadian citizens, permanent residents, visitors and holders of a
Minister's Permit who have been legally admitted to Canada for one
year, whose income that year was subject to Canadian income tax and
who contributed to the plan. The amount paid out will depend on the
total amount contributed.
How do you apply?
You can apply to a Client Service Centre, Income Security Programs,
Human Resources Development Canada. You will find these listed in
the government pages of the telephone book. You will need a birth
or baptismal certificate, passport or Canada Immigration visa (Record
of Landing).
EMPLOYMENT INSURANCE
Who is eligible?
You are eligible if you have made payments to Employment Insurance
(El) while you were working over a minimum time, and if you lose your
job through no fault of your own. You may also be eligible for benefits
if your reason of unemployment is the birth or adoption of a child,
enrolment in a national training program, work sharing or job training.
How do you apply?
You must apply to the Human Resource Centre of Canada (HRCC) nearest
you. Consult the government directory pages of the telephone book.
SOCIAL ASSISTANCE
Social Assistance, often called welfare, helps people in need who
are not eligible for other benefits. Benefit payments help pay for
food, shelter, fuel, clothing, prescription drugs, and other health
services. Eligibility rules and the size of payment are different
from region to region. In some cases, you may be eligible for programs
to train you for the work that is available. Social Assistance is
usually administered though local offices of the provincial or municipal
departments of social services.
Workers's Compensation People injured while at work may be eligible
to receive financial benefits, medical and rehabilitative services.
The provincial Workers' Compensation Board offices decide if you qualify
for compensation, based on medical reports and proof that your injury
was work-related.
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A: How do I apply for a
Social Insurance Number card?
Human Resources Development Canada (HRDC) encourages you to apply
for your Social Insurance Number in person at a Human Resources
Centre of Canada (HRCC), formerly the Canada Employment Centre.
This process is faster and more convenient, as it does not require
you to part with your valuable identity documents or pay for getting
photocopies of documents notarized. You may also apply by mail.
To apply for a Social Insurance Number, you must complete an application
form and provide an original or true certified copy of a document
that proves your identity and status in Canada (this is called a
primary document). You must also provide a supporting document if
the name on your primary document is different from the one you
are currently using.
Application forms may be picked up at your local HRCC, or you may
download one in a PDF format from this site (you will require Adobe
Acrobat Reader to fill out and print this form). It is important
that documents are originals or true certified copies and that they
are written in English or French.

A: When is a fee charged?
No fee is charged for an initial application for a Social Insurance
Number card. A $10 fee is charged for the replacement of a Social
Insurance Number card, except if the card must be replaced because
of a legal name change. If payment is required, personal cheques,
bank drafts or money orders should be made payable to the Receiver
General for Canada. Cash should never be sent by mail, but is accepted
at any HRCC.

A: What documents must
I provide?
All individuals must submit a primary document as outlined below.
If the name you are now using is different than the name appearing
on that document, you must also provide a Supporting Document. All
documents provided must be originals. Photocopies are not acceptable
unless certified by a notary public, a commissioner of oaths, or
an HRCC officer. If you cannot provide any of these documents, you
should call the phone number listed under Social Insurance Numbers
in the Government of Canada pages of your local telephone book.
This service can suggest other documents.
Primary Documents Required
Select the category that best describes your status:
Canadian Citizen born in Canada
Registered Indian
Canadian Citizen born outside of Canada
Permanent Resident
none of the above
If you are a Canadian Citizen born in Canada, you must submit
one of these documents:
- Canadian provincial birth certificate (issued by the Vital Statistics
branch of the province or territory of birth).
- Canadian Passport. For information on how to obtain this document,
look in your local telephone book in the Government of Canada listings,
under Foreign Affairs and International Trade .
- If you were born and baptized in Quebec, you may submit a baptismal
certificate if it was issued before January 1, 1994.
- If you were born and baptized in Newfoundland, you may submit
a baptismal certificate or a Certificate of Dedication.
- If you are a Registered Indian, you must submit a birth certificate.
Please note that if you wish to be recorded as "Registered Indian",
you must also provide your Certificate of Indian Status (issued
by the Department of Indian and Northern Affairs of Canada ).
If you are a Canadian Citizen born outside of Canada, you must submit
one of these documents:
- Certificate of Canadian Citizenship. For information on how to
obtain this document, look in your local telephone book in the Government
of Canada listings, under Citizenship and Immigration Canada.
- Canadian Passport. For information on how to obtain this document,
look in your local telephone book in the Government of Canada listings,
under Foreign Affairs and International Trade
If you are a Permanent Resident, you must submit one of these documents:
- Canadian Immigration Record and Visa or Record of Landing (form
IMM 1000).
- Confirmation of Landing Document. Canada Travel Document.
- Canadian Certificate of Identity.
- Foreign passport stamped "Permanent Resident" by Canadian Immigration
officials.
- Returning Resident Permit.
For information on how to obtain one of these documents, look in
your local telephone book in the Government of Canada listings,
under Citizenship and Immigration Canada .
If you are not a Canadian Citizen, Status Indian, or Permanent Resident
you must submit one of these documents:
- Visitor Record
- Employment Authorization
- Student Authorization
- Permit to come into or to remain in Canada
- Extension of Permit
- Local Visitor Control Department of Foreign Affairs identity card
- Unexpired foreign passport containing courtesy or diplomatic visa
stamp
- Refugee Status Claim
For information on how to obtain one of these documents, refer to
your local telephone book in the Government of Canada listings,
under Citizenship and Immigration Canada .

A: Supporting Documents
Required
If the name on your primary document differs from the one you are
now using, you must also submit an original or true certified copy
of one of the following documents, depending on the reason for the
change in name: Name changed by marriage Canadian marriage certificate
Foreign marriage certificate (must be translated into English or
French) Divorce decree Name changed by law Certificate or court
order made under a provincial change of name act or under similar
legislation If you do not have any of these documents, please contact
us so that we may suggest other acceptable documents.

A: Importance of the names
on your Social Insurance Number card
It is important that the names and Social Insurance Number under
which you are working are identical to the name and Social Insurance
Number that appear on your S.I.N. card. This will ensure that your
Canada and/or Qu¨¦bec Pension Plan contributions are properly credited
to you.
A: Applying for a Social
Insurance Number by Mail
To apply for a Social Insurance Number by mail, you must mail your
completed application form, identity document(s), and fee for replacement
card (if applicable) to: Social Insurance Registration P.O. Box
7000 Bathurst, N.B. E2A 4T1 Your document(s) will be returned with
your Social Insurance Number card. Please note that we are not responsible
for lost documents, we suggest that these documents be certified.

A: What do I do if my
S.I.N. card is lost or stolen?
If your S.I.N. card is lost or stolen, contact us. We will be able
to provide guiadance as to applying for a S.I.N. card, based on
your individual circumstances.
A: How long will it take
to receive my card?
If your application can be processed, you will receive your card
in the mail in approximately three weeks.

A: S.I.N. and fraud
S.I.N. fraud is serious. It is everyone's responsibility to help
detect and deter S.I.N. fraud. With respect to S.I.N. applications
the Employment Insurance Act makes it an offense to: knowingly apply
for more than one Social Insurance Number; use someone else's number
to deceive and defraud; loan or sell a Social Insurance Number or
a S.I.N. card to deceive or defraud; manufacture a S.I.N. card The
penalty for any of these offenses is a fine of up to $1,000, imprisonment
for up to one year, or both. If you have made an honest mistake
when applying for a S.I.N., it is not too late to provide correct
information. Under our disclosure policy, we can waive any prosecution,
if the matter is not already under investigation. Don't let an honest
mistake cost you.
A: Privacy facts - Who can
ask me for my SIN?
The Office of the Privacy Commissioner deals with this kind of question.
Please visit The Office of the Privacy Commissioner Web site.
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Health
Newcomers to Canada may face barriers to proper health care such as
language, low income, cultural sensitivities and immigration or refugee
status.For instance, in Ontario, Community Health Centres (CHCs) offer
health care services to people who might otherwise not get the help
they need.
Medical Examination for Immigrants and Refugees Immigrants, refugees,
and some visitors to Canada must pass a medical examination. The examination
must be performed by a doctor who is on Citizenship and Immigration
Canada's list of designated medical practitioners (DMPs). There are
DMPs in Canada and in countries around the world. You must take the
examination before you enter Canada unless you are visiting in Canada
and apply for landed immigrant status with the sponsorship of a family
member you claim refugee status from within Canada.
To pass the examination you must not have a health condition that
is of danger to public health or safety or would place excessive demands
on health or social services in Canada. For example, a person who
has tuberculosis or who is being treated for cancer will not be accepted.
Health Insurance
Canada's national health care system is known as Medicare. Medicare
is a network of health insurance plans that are managed by Canada's
ten provinces and three territories. These plans must meet standards
that are set by the Government of Canada.
Residents of Ontario are covered by the Ontario Health Insurance Plan
(OHIP). There is usually a three-month waiting period from the time
you arrive in Ontario until you are covered. During this period, you
are encouraged to buy health insurance from a private company. When
your application for OHIP has been accepted, you will receive a Health
Card. You will need to show your Health Card every time you visit
your doctor. If your doctor prescribes medication, you can buy it
at a drug store or pharmacy. OHIP does not pay for prescriptions.
Your employer may offer a group insurance plan that will cover some
of the cost, or you can buy an individual plan from a private company.
Health Professionals
Most Canadians see a family doctor or general practitioner ("GP").
Family doctors diagnose and treat most medical problems. If you have
a specific health problem, your family doctor may refer you to a specialist.
Choose from these sub-topics to learn how you can find different types
of health professionals, including family doctors, dentists, optometrists
and psychologists. As a health care consumer, you have both rights
and responsibilities. Your right to receive safe and proper care is
balanced by your responsibility to participate in health care decisions
and follow instructions for taking medication.
Emergency Services
If you are very sick or injured, you can go to the emergency department
of the nearest hospital. Take your Health Card with you. If you need
an ambulance, call 9-1-1. This service is available in most areas
in Ontario. If your area does not have this service, look in the front
of your local telephone book under "Emergency Numbers." You must pay
for ambulance service in full if it was not essential for you to take
it.
Community and Public Health
Community Health Centres (CHCs) provide health care and education
to people who may otherwise have difficulty getting the help or information
they need. For newcomers to Canada, barriers to proper health care
can include language, low income, cultural sensitivities and immigration
or refugee status. You may be eligible for services at a CHC even
if you do not have a Health Card. The public health care system in
Ontario focuses on the health of whole communities rather than individuals.
For example, public health professionals monitor the population for
outbreaks of diseases such as influenza (flu). They also play an important
role in educating youth and adults about sexual and reproductive health.
The community care system in Ontario provides health care to people
of all ages who require assistance but want to stay in their homes
rather than go to a hospital or other institution. Forty-three Community
Care Access Centres (CCACs) coordinate community care services across
the Province. CCACs also offer placement services for long-term care
facilities such as nursing homes.
Alternative Health
Many Canadians use services that are not part of the main health care
system. Alternative health approaches are often well-established in
countries outside Canada and include such things as chiropractic,
naturopathy, and acupuncture. The cost of these services may be covered
in part by OHIP or not at all. Individual and group insurance plans
cover some treatments by regulated professionals.
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A: How do
you obtain medical services?
Medical services are available from hospitals, doctors and other health
care providers. Persons without health insurance coverage are charged
directly for these services. Insurance coverage for essential medical
services is available to all Canadian citizens and permanent residents.
Each person carries a personal health card which must be shown at
the reception desk of the doctor or hospital. Each province has its
own particular requirements to obtain a health insurance card so it
is important to contact a provincial ministry of health office in
the province you reside.
A: How do you get a health
card?
You can apply for a health card at the provincial ministry of health
office in your city. You will find the address in the provincial government
listings in your telephone book. Take with you your birth certificate,
Canada Immigration visa (Record of Landing) and passport. Some provinces
also request further documentation showing your name and address and
your signature. All members of your family must have their own coverage.
Take their documents with you, and ask the government officer for
information about registering them.
A: Who can apply for a new
Health Card?
- former residents returning to live in Ontario - new Ontario residents
who meet eligibility requirements for OHIP coverage.
A: Who can apply for a replacement
Health Card?
- people whose Health Card has been lost, stolen or damaged
- people reporting a change of personal information.
Note: If you already have a photo health card, you may not have to
visit a Ministry of Health office. Please call your local office for
information.
A: How to apply for a new
photo Health Card?
You must go to a Ministry of Health office to apply. Before you go,
make sure you have all the documents you need. Whether applying for
a new or replacement Health Card, you must take three original documents,
one each from lists 1, 2 and . If you are applying for a new Health
Card, you must also fill in a Registration for Ontario Health Coverage
form. If you need to replace your Health Card, you must also fill
in a Change of Information form. If you have a Health Card you must
take that as well.
The documents you must take with you
You will need three original documents.
1. To show your Canadian citizenship or immigration status, bring
the original of one of these documents:
- Birth Certificate from a Canadian province, territory or the Department
of National Defence Certificate of Canadian Citizenship or Certificate
of Naturalization (paper document or card, not commemorative issue)
- Current Canadian Passport (or expired passport issued Feb. 15, 1977,
or later),
- Certified Statement of Live Birth from a Canadian province or territory,
Certificate of Baptism or equivalent if born in Quebec (prior to January
1994) or Newfoundland.
- Certificate of Indian Status (paper or plastic card)
- Registered Indian Record (certified)
- Immigrant Visa and Record of Landing
- Canadian Immigration Identification card
- Canadian Certificate of Registration of Birth Abroad
- Convention Refugee Determination Division letter
- Minister's Permit (exceptions may apply)
- Employment Authorization (exceptions may apply).
2. To show you live in Ontario, bring a current original document
with your name and home address on it. It can be one of these: valid
Ontario Driver's Licence or Temporary Driver's Licence Ontario motor
vehicle permit (plate or vehicle portions) bank account statement
(savings or chequing account, not automatic teller receipts) utility
bill (telephone, cable TV, public utilities commission, hydro, gas,
water) mortgage, rental or lease agreement income tax assessment insurance
policy (home, tenant, auto or life) employer record (pay stub or letter
from employer), Certificate of Age of Majority card school, college
or university report card or transcript Statement of Old Age Security
T4A(OAS) or Statement of Canada Pension Plan Benefits T4A(P) Statement
of Unemployment Insurance Benefits Paid T4U Workers' Compensation
Board Statement of Benefits T5007 Child Tax Benefit statement letter
from Indian band administrator Statement of Direct Deposit for Ontario
family benefits allowance, Your Canada Pension Plan Statement of Contributions
statement of Registered Retirement Savings Plan (RRSP), Registered
Retirement Income Fund (RRIF) or Registered Home Ownership Savings
Plan (RHOSP) from a financial institution (bank, trust company, credit
union) property tax bill letter from an administrator of an agency
for convention refugees or for the homeless letter from an administrator
of a publicly funded long-term care facility.
3. To show you are the person you say you are, bring the original
of a document with your name and signature. It can be one of these:
Social Insurance Number card credit card or bank card current employee
ID student ID card union card library card certified Statement of
Marriage from the Registrar General of Ontario or a marriage certificate
from anywhere else valid Ontario Driver's Licence or Temporary Driver's
Licence Ontario motor vehicle permit (plate or vehicle portions) Certificate
of Canadian Citizenship (plastic card) passport (Canadian or foreign)
Canadian Immigration Identification card current professional association
licence. Certificate of Indian Status (paper or plastic card) Old
Age Security card Ontario Ministry of Natural Resources Outdoors card
You cannot use the same document twice. For example, if you use your
driver's licence for section 2, you can't use it again for section
3. You may be asked for additional documents. For example, if your
name has changed, you may need to provide a marriage certificate or
a change of name certificate.
A: Your children
If your children are 15 1/2 years or younger, apply for their health
coverage at the same time you apply for your own. The children don't
have to go with you because they won't have a photo on their card.
All you will need is a document from list 1 for each child. Children
older than 15 1/2 years must register in person because they will
have a photo and signature on their card. They will need three original
documents in their name, one each from lists 1, 2 and 3.
A: Who is eligible to receive
a health card?
Canadian citizens and permanent residents are eligible in all provinces.
Certain persons in Canada for a temporary period of time (e.g., temporary
workers, holders of a Minister's permit, foreign students, and refugees
whose status has been confirmed by the Immigration Refugee Board)
are also eligible in some provinces. Essential health care services
are available to refugee claimants through the Interim Federal Health
Program at Citizenship and Immigration Canada.
A: How soon are you eligible?
Permanent residents are eligible immediately, except in British Columbia,
Ontario and New Brunswick where there is a three-month waiting period.
Persons in Canada temporarily and holding Immigration Canada documentation
(e.g., temporary workers, holders of a Minister's permit and foreign
students) have different waiting periods, depending on the province.
For more information, contact the provincial ministry of health.
A: Is your health card accepted
throughout Canada?
For permanent residents, your health card is primarily for use in
the province you live in. if you move to another province, reapply
as soon as possible. There are waiting periods before you can be covered,
although you are covered by the health plan of the province you left
for a certain amount of time. If you are visiting another province,
your card can be used in an emergency. Residents residing in a province
for a temporary period should contact the provincial health insurance
plan office in the province, of permanent residence for further clarification
concerning their coverage throughout Canada.
A: How are medical services
paid for?
Most medical services are paid for by various tax measures. Basic
hospital charges and doctors' fees are covered. Two provinces charge
premiums (British Columbia and Alberta). In general, insured services
are provided on a prepaid basis, i.e. provincial plans pay the hospital
or doctor directly for services they provide to eligible residents.
A: What medical services are
NOT covered?
Provinces do not pay for services that are medically unnecessary,
such as cosmetic surgery. Some provinces provide coverage for non-medical
service coverage, such as prescription drugs and assistive devices.
These may require a co-payment by the patient.
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